Shipping policy
Free shipping for orders over $50, $10 shipping fee for orders under $50, all products shipped by air transport!
Handmade Custom Products
Handmade custom products are arranged according to the actual order queue. When there are many orders, the handmade production time may take from 3 days up to 1 month. Please be patient.
Shipping Time:
- To the United States, United Kingdom, Uzbekistan, New Zealand, Australia, Canada, and other European and North American countries: 7~15 days.
- To Asian countries: 7~15 days.
- To other countries: 15~25 days.
We will provide tracking information within 3-5 days after processing your order.
1. Express Shipping
Express shipping will incur additional charges. If needed, please contact us before placing an order. We will adjust the cost based on the products and your location.
Note: We have some products in American warehouses, so if you are in the USA, the delivery time for some products will be 2~7 days. We will send you the details via email when you place an order.
How do I know that my order has been successfully submitted?
Is ordering online secure?
Yes. We take great care with the information you provide when placing an order through our online store (or through any other means). The server that hosts our store encrypts the transmission of all credit card and personal customer information using the Internet-standard SSL (Secure Sockets Layer) protocol.
Is it safe to use my credit card on your website?
To ensure a secure payment process, our website uses a credit card processor that provides a reliable and secure internet payment gateway, encrypting all data with AES-256. You will receive an email confirmation containing the order number and details of your purchase.
I would like to change my items ordered, what should I do?
You may amend your order until 11:00 PM (PDT, -7 GMT) on the same day that the order is placed. You can contact us via customer.service@pinkymoor.com to request a change.
